Complete activity log and interaction history
Total Activities
15
Today
5
Pending
2
Completed
7
Discussed requirements for new CNC machine. Customer interested in Model CNC-5000X. Scheduled follow-up meeting for next week.
Sent detailed quotation for Model HP-3000 Hydraulic Press including installation, training, and 2-year warranty. Total value: €145,000.
On-site meeting to assess production line requirements. Discussed automation opportunities and integration with existing systems.
Completed scheduled preventive maintenance on CNC Machine at customer site. Replaced filters, calibrated sensors, updated firmware.
Customer expressed satisfaction with recent installation. Mentioned interest in expanding to second production line in Q3 2024.
New opportunity for annual spare parts supply contract. Estimated value: €50,000. Initial interest in comprehensive parts package.
Emailed detailed service report for breakdown repair on Injection Molding Machine. Included parts replaced, labor hours, and recommendations.
Discussed proposal details with decision maker. Addressed questions about warranty terms and payment schedule. Positive feedback received.
Final negotiation meeting for Service Level Agreement. Agreed on 24-hour response time and quarterly preventive maintenance schedule.
Customer inquired about urgent availability of hydraulic seals for breakdown repair. Confirmed stock and arranged same-day delivery.
Scheduled installation date for new CNC machine delivery. Coordinated with customer's production schedule for minimal downtime.
Sent complete technical documentation, CAD files, and maintenance manuals for recently purchased equipment.
Provided remote technical support for machine calibration issue. Walked operator through adjustment procedure successfully.
Customer mentioned competitor offering similar solution at lower price. Need to review our value proposition and pricing strategy.
Conducted 4-hour training session for customer's operators on new equipment. Covered safety procedures, operation, and basic troubleshooting.