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Active Tickets

Critical Priority

Scheduled Today

Avg Resolution Time

4.2 days

CNC Machine Emergency Repair

SRV-2024-001

Critical Priority

In Progress

Breakdown

AutoTech Manufacturing

Mike Johnson

+381 11 234 5678

mike.johnson@autotech.rs

Assigned To:Stefan Petrovic

Created:2024-01-15

Scheduled:2024-01-15

Location:Belgrade, Serbia

CNC Milling Machine Pro X500

Serial: CNX-2023-045

CNC machine stopped working during production. Spindle motor not responding. Production line is halted.

Spindle motor controller failure detected. Requires replacement of control board.

Spindle Controller Board

Quantity: 1

$1,200

Cooling Fan Assembly

Quantity: 2

$180

Labor Hours:6 hrs

Parts Total:$1,380

Total Cost:$2,180

2024-01-15 10:30 - Ticket created by customer call

2024-01-15 11:45 - Technician dispatched to site

2024-01-15 14:20 - Diagnosis completed, parts ordered